After-Sales Support Engineer 80% - 100%
To strengthen our Laser Plastic Welding business line at Leister Technologies AG, we are looking for a project-oriented and highly motivated person with a high level of personal responsibility to ensure and process our internal and external service and repair requests.
Your tasks
- Responsible for the internal processes and organization of 3rd level requests and repairs
- Responsible for the correct prioritization and efficient processing of requests from receipt to completion or resolution of the problem
- Preparation of quotations for spare parts, repair and 3rd level service requests by the national companies
- Coordination of the dispatch of spare parts and repairs in collaboration with the administration department
- Preparation and maintenance of training material for Customer Support
- Recognizing quality problems, proposing solutions, promoting product improvements and following up on quality problems in consultation with Product Management, R&D and Production
- Collaboration in product development processes, in particular definition and requirements for customer support services
- Coordination of support activities with the worldwide Leister subsidiaries and worldwide service case reporting with consolidation of information and forwarding to product management and R&D
- Supporting the customer project management in the configuration of integration systems
- Responsible for the implementation and promotion of the continuous improvement process (CIP) within the area of responsibility
Your profile
- Basic technical training in the field of electronics or mechanical engineering at technician HF or engineer FH level
- Experience in customer support for technical capital goods
- Experience in the organization of repair orders
- Knowledge of Microsoft Office applications (ERP and CRM systems an advantage)
- Very good German and good English skills
What you can expect
- Exciting work in a market-leading, international company in the canton of Obwalden
- We are surrounded by a magnificent mountain landscape with attractive leisure opportunities
- flexible working time models and up to two days home office - where possible and sensible
- very good support for new and innovative ideas
- Support for further training and opportunities for personal and professional development
- Company canteen in Kägiswil and fresh food options in Sarnen, attractive benefits, free parking spaces including e-charging stations, showers for athletes
